We offer replacement on refund should there occurs any of these issues:

      a. Incomplete orders (Missing items)

      b. Broken/Defect Mugs or any fragile products.

      How to claim:

      a. Snap a photo of the defective product, consignment note as well as the parcel then email to us at support@printwareone.com.

      Important Note:

      a. The shipping charges for replacement will be borne by us

      b. The return policy will only be effective 7 days from the moment you received the parcel from the shipping agent. 

Please email us at support@printwareone.com for all return and exchange assistance.

Printware One Shop reserved the rights to change or alter the policy for any reason at any time without notice.


Thank you for trusting & using our service!