FAQ

Frequently Asked Questions

  • How to order?

    Step 1 – Register as a member
    Step 2 – Choose gift, provide text and upload design your gift items
    Step 3 – Add to cart and proceed to checkout
    Step 4 – Checkout Step 1: Enter your shipping address
    Step 5 – Checkout Step 2: Review and confirm your order
    Step 6 – Make payment.
    Step 8 – Once payment is verified, we will proceed to printing and delivery.

  • How to return the gift if it is broken during delivery?

    For details, please refer Return & Refunds

  • Can I come to your office to collect my parcel?

    Self-collection is not available at the moment.

  • Do you do a custom design or help me to design?

    Unfortunately, we do not provide a custom designing service at the moment. However, we will provide basic design service if required.

  • How can I make changes to my order or cancel it?

    You can cancel by logging in into your Printware account. Go to ‘My Orders’ and cancel button will be under the ‘Status’ section. However, this is only applicable for ‘Pending’ orders only.

  • I haven’t received my tracking number. Can you provide me the tracking number?

    You will receive an email with the tracking number after we ship your item. Please click directly on the link in the email to track your shipment.

  • I’ve placed an order and already made the payment, but it says “pending” when I check its status. What’s wrong?

    Your payment might not been updated or the payment has failed. If you have already made the payment, please send the proof of payment to support@printwareone.com

  • How can I change my shipping address?

    Any changes of shipping address kindly approach us at support@printwareone.com to expedite the process. Also please ne noted that, we are no longer be able to change the address if the item is in the process of delivery.

  • How can I check my order status?

    You can check your status by clicking your username at the top right corner of the page and choose ‘My Orders’.

  • I had placed an order last week. Why I still haven’t received my item until today?

    Your order will be processed once we receive the payment which is within 5 – 10 working days excluding Saturday, Sunday and public holidays.

  • If I want to upload my photo, what is the specification?

    If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.

    The dimensions of the photo must be at least the same size of the print area or it can be larger, where, we will adjust the size if necessary. The photo dimension cannot be smaller than the print area to avoid file will break up and sharpness issues.

     

    Due to the nature of the sublimation process there may be a slight shift in colours compare your original graphic or as you see it on your computer screen. We use only first quality products. Since, the process involves a heat press thus, kindly be note that the finished product may not appear as sharp as your original.

    Please email us at support@printwareone.com if you wish to change your photo. We cannot change if the item is processed.

  • I’m having technical issue in placing my order. What I should do?

    If you are using your phone, try uploading your design and placing your order using a desktop or laptop instead as that will work better Or,

    If the step above still haven’t fixed your issue, please email us support@printwareone.com. We’re here to help you!

  • How to make payment for my order?

    Please refer Payment for online payment details.

  • How much is the shipping cost and when will I receive it?

    For details, please refer Shipping.

  • Do you ship internationally?

    Unfortunately No.

  • Can you send to PO Box address?

    Please do not enter PO Box as shipping address.

  • I want to purchase an items in bulk. Can you give me the quotation?

    If you are planning to purchase more than 30 units, please send email to support@printwareone.com.