Do you have any questions? Ask us
Please read questions bellow and if you can not find your answer,
please send us your question, we will answer you as soon as possible.
Ask Us …
Have questions ?
If you have any questions or feedback, please don’t hesitate to let us know.
Kindly type down your concern / Order / enquiry / Feedback / Suggestion to email@example.com
Your feedback is important for us to improve even more. Appreciate it.
We will revert to you as soon as possible. Thanks.
Working Hours: 9am – 5pm (Monday – Saturday) l Sunday & Public Holiday: Closed
Facebook : facebook.com/Printware-One-Shop-101350631859486/
Instagram : instagram.com/printwareoneshop
Frequently asked questions
Step 1 – Register as a member
Step 2 – Choose gift, provide text and upload design your gift items
Step 3 – Add to cart and proceed to checkout
Step 4 – Checkout Step 1: Enter your shipping address
Step 5 – Checkout Step 2: Review and confirm your order
Step 6 – Make payment.
Step 8 – Once payment is verified, we will proceed to printing and delivery.
For details, please refer Return & Refunds
Self-collection is not available at the moment.
Unfortunately, we do not provide a custom designing service at the moment. However, we will provide basic design service if required.
You can cancel by logging in into your Printware account. Go to ‘My Orders’ and cancel button will be under the ‘Status’ section. However, this is only applicable for ‘Pending’ orders only.
You will receive an email with the tracking number after we ship your item. Please click directly on the link in the email to track your shipment.
Your payment might not been updated or the payment has failed. If you have already made the payment, please send the proof of payment to firstname.lastname@example.org
Any changes of shipping address kindly approach us at email@example.com to expedite the process. Also please ne noted that, we are no longer be able to change the address if the item is in the process of delivery.
You can check your status by clicking your username at the top right corner of the page and choose ‘My Orders’.
Your order will be processed once we receive the payment which is within 5 – 10 working days excluding Saturday, Sunday and public holidays.
If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.
The dimensions of the photo must be at least the same size of the print area or it can be larger, where, we will adjust the size if necessary. The photo dimension cannot be smaller than the print area to avoid file will break up and sharpness issues.
Due to the nature of the sublimation process there may be a slight shift in colours compare your original graphic or as you see it on your computer screen. We use only first quality products. Since, the process involves a heat press thus, kindly be note that the finished product may not appear as sharp as your original.
Please email us at firstname.lastname@example.org if you wish to change your photo. We cannot change if the item is processed.
If you are using your phone, try uploading your design and placing your order using a desktop or laptop instead as that will work better Or,
If the step above still haven’t fixed your issue, please email us email@example.com. We’re here to help you!
Please refer Payment for online payment details.
For details, please refer Shipping.
Please do not enter PO Box as shipping address.
If you are planning to purchase more than 30 units, please send email to firstname.lastname@example.org.